Refund and Return Policy
Effective Date: 07 October 2026
At WearArzoyi, we take immense pride in the quality of our unstitched and custom-tailored suits. Because our products are shipped internationally, we have strict quality control measures in place, including video recording every package before dispatch. Please read our return and refund conditions carefully before placing an order.
Change of Mind:
Due to the complexities and high costs of international cross-border shipping, we do not accept returns or issue refunds for a change of mind, buyer’s remorse, or incorrect color expectations based on screen settings. All standard unstitched suit sales are final unless defective.
Custom-Stitched Suits:
If you utilize our custom stitching service, the garment is tailored specifically to the measurements you provide.
Custom-stitched items are strictly non-refundable and non-returnable.
We are not responsible for fitting issues that arise from incorrect measurements provided by the customer. We highly recommend having your measurements taken by a professional local tailor before submitting them to us.
Defective, Damaged, or Incorrect Items:
We stand by the quality of our garments. If you receive an item that is genuinely defective, damaged in transit, or completely incorrect, you are eligible for a resolution.
To report a defect:
You must contact us at wearArzoyi@gmail.com within 3 days of the delivery date.
You must include clear photos and a video of the defect, along with your order number.
Do not ship the item back to us immediately. We will review your claim against our pre-dispatch packaging records.
If your claim is approved, we will, at our discretion, either:
Issue a full or partial refund to your original payment method.
Send a replacement item free of charge.
In most cases of verified defects, we will not require you to ship the physical item back to our facility. We will arrange for the product to be shipped to our nearest regional facility instead.
Conditions for Exceptional Returns:
In the rare event that we explicitly request an item be returned to our facility, the garment must meet the following conditions:
Unworn, unwashed, and completely unaltered.
All original tags and packaging must be intact.
Free from any stains, odors (including perfume or smoke), or pet hair.
If a returned item does not meet these criteria, we reserve the right to refuse the refund.
Refund Processing:
Approved refunds will be credited back to your original method of payment. Please note that it may take 5–10 business days for the funds to appear on your bank or credit card statement, depending on your financial institution's processing times.
Contact Us: For any issues regarding your order, please reach out to us at WearArzoyi@gmail.com